At Custom Box USA, your satisfaction is at the heart of everything we do. We understand that, on rare occasions, you may need to return or exchange your packaging order. Here is our return policy in order to make sure everything goes smoothly and without any problems:
Your packaging materials must be properly wrapped and in their original, unused condition in order to be eligible for a return. Please be aware that unless there is a manufacturing flaw or an error on our end, personalized or customized items cannot be returned.
Starting a Return: Contact our customer service staff within 7 days of receiving your order if you would want to return any packaging materials.
Return Authorization: We will issue you a Return Authorization (RA) number as soon as your return request is accepted and processed. Package you are returning should have this RA number on it.
Return postage: Unless there is a manufacturing flaw or an error on our end, the client is normally responsible for the expense of return postage. We advise utilizing a trackable shipping provider to guarantee the safe return of your product for your peace of mind.
Refunds and Exchanges: We'll start the refund procedure as soon as we receive your returned package and examine it. Our customer service team can help you if you would rather swap your packing products for a different one. We'll walk you through the exchange procedure and assist you in choosing an appropriate replacement.
Items that are Damaged or Defective: Please get in touch with us right away if, in the improbable event that you receive products with damaged or defective packing.
At Custom Box USA, your trust means the world to us. We are wholeheartedly committed to addressing any concerns or issues you may have with your packaging order. Thank you for choosing Custom Box USA for your packaging needs.