Target Return Policy

At Custom Box USA, your satisfaction is at the heart of everything we do. We understand that, on rare occasions, you may need to return or exchange your packaging order. Here is our return policy in order to make sure everything goes smoothly and without any problems:

Qualifications for Refunds:

Your packaging materials must be properly wrapped and in their original, unused condition in order to be eligible for a return. Please be aware that unless there is a manufacturing flaw or an error on our end, personalized or customized items cannot be returned.

Starting a Return: Contact our customer service staff within 7 days of receiving your order if you would want to return any packaging materials.

  • You can get in touch with us by phone, via our "Contact Us" page, or by visiting our Returns Policy.
  • Please provide the product specifications, your order number, and the reason for the return.

Return Authorization: We will issue you a Return Authorization (RA) number as soon as your return request is accepted and processed. Package you are returning should have this RA number on it.

Return postage: Unless there is a manufacturing flaw or an error on our end, the client is normally responsible for the expense of return postage. We advise utilizing a trackable shipping provider to guarantee the safe return of your product for your peace of mind.

Refunds and Exchanges: We'll start the refund procedure as soon as we receive your returned package and examine it. Our customer service team can help you if you would rather swap your packing products for a different one. We'll walk you through the exchange procedure and assist you in choosing an appropriate replacement.

Items that are Damaged or Defective: Please get in touch with us right away if, in the improbable event that you receive products with damaged or defective packing.

  • To speed up the resolution, we might need photographic proof of the damage or flaw.
  • Rest assured, we will arrange for a return or replacement based on the specific situation.

At Custom Box USA, your trust means the world to us. We are wholeheartedly committed to addressing any concerns or issues you may have with your packaging order. Thank you for choosing Custom Box USA for your packaging needs.